SUMMARY OF EXPERIENCE
Based in Singapore, Shilpa has over 24 years of experience in the facilities management and hospitality industry. Since May 2017, Shilpa has assumed the role of Director – Account Excellence & Client Care, Asia Pacific and was previously the ASEAN Hub Lead for the Standard Chartered Bank account and managing CBRE’s delivery of enterprise facilities management, project & design management, energy & engineering deliverables, workplace services & Asset & Transaction services across 3MSF of commercial and retail space. Shilpa was the Life Sciences Accounts Director, APAC and was the Customer Business Director on the Shell Retail Account for APAC, also responsible for the delivery of full facilities services across 3,000+ retail sites.
Marketing & Communications Asia Lead (2006)
ACHIEVEMENTS
Leadership Award in CBRE – September 2016 for work done in driving successful change with global SCB account team, mentoring team members & providing great support on key regional bids
Eight Merit Awards in JCI to date including 2013 & 2014 Chairman’s Award for Employee Engagement & Leader Development
- GWS Pakistan Team
- EAP (eAssurance Programme)
- GWS EMEA Employee Communications
- Shell Account Smiling Sites Team
- Shell Account Mobile Technician Global Team
- Customer Satisfaction Award from Shell Retail Global Account representing Oil & Gas Category
JCI Asia Award for Customer Satisfaction in Intel Account, Asia
Opened up 3 new emerging markets (Indonesia, Pakistan & Oman) & 2 new markets (Australia & China) for the Shell account in Asia
Global GWS Diversity & Inclusion Project Team member (2011-2013) & GWS sponsor for JCLE Asia 5 for Diversity & Inclusion: Catalyst to business growth & customer delight
Johnson Controls Leadership Edge (JCLE) Asia 3 Graduate: Project “Culture Integration” in 2011 and trainer for Asia for Culture Integration
EDUCATION
- GS Medical College, Bachelor of Science (BSc.), Occupational Therapy
- SIES college, Junior College, Sciences
- Certified Pathways Practitioner (Global Change Management Program)
- Certified iLead Facilitator (JCI Leadership Programme)
- LEED Green Associate Certified by USGBC (US Green Building Council) from 2010-2012
Clients
- Standard Chartered Bank
- Monsanto
- Abbvie
- Colgate Palmolive
- BT (British Telecom)
- Deutsche Bank
- HSBC
- Shell
- Pfizer
- GSK
- P&G
- Reuters
- Morgan Stanley
- Intel
- MSD (Merck Sharpe Dohme)
- Becton Dickinson
- IBM
- Agilent Technologies
- Citibank