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Shilpa Marwha

Director, Account Excellence & Client Care, Asia Pacific

Asia Pacific

Shilpa Marwha Director, Account Excellence & Client Care Asia Pacific


Based in Singapore, Shilpa has over 24 years of experience in the facilities management and hospitality industry. Since May 2017, Shilpa has assumed the role of Director – Account Excellence & Client Care, Asia Pacific and was previously the ASEAN Hub Lead for the Standard Chartered Bank account and managing CBRE’s delivery of enterprise facilities management, project & design management, energy & engineering deliverables, workplace services & Asset & Transaction services across 3MSF of commercial and retail space. Shilpa was the Life Sciences Accounts Director, APAC and was the Customer Business Director on the Shell Retail Account for APAC, also responsible for the delivery of full facilities services across 3,000+ retail sites.

May 2017 – Present
Director – Account Excellence & Client Care, Asia Pacific
2014 – 2017
Hub Lead – ASEAN, Standard Chartered Bank Account
2013 – 2014
Life Sciences Accounts Director, Asia Pacific
2008 – 2013
Customer Business Director – Shell Retail Account, Asia. Managed team of 160+ people and 3000+ retail sites across 8 countries (Malaysia, Singapore, Hong Kong
2006 – 2008
Global Process Director – Shell Retail Account (30 countries)
Marketing & Communications Asia Lead (2006)
Transition Director – Shell Retail Account, Asia
2003 – 2006
Business Development Manager – Corporate Clients, Asia Pacific Region, Intel Account Director
Johnson Controls India as Head – Solution Sales for India, Bangladesh, Nepal, Bhutan & Sri Lanka.
2000 – 2002
Sodexo, India : Business Development Manager (including Catering)
1997 – 2000
Knight Frank (India) Pvt. Ltd. : Senior Manager – Property Management
1993 – 1997
MTSL: Mahindra Towers Services Limited (India’s first facilities management company) Business Development Manager
1990 – 1993
Oberoi Group of Hotels: Banquet Sales Executive, Catering & Hospitality Industry


Leadership Award in CBRE – September 2016 for work done in driving successful change with global SCB account team, mentoring team members & providing great support on key regional bids

Eight Merit Awards in JCI to date including 2013 & 2014 Chairman’s Award for Employee Engagement & Leader Development

  • GWS Pakistan Team
  • EAP (eAssurance Programme)
  • GWS EMEA Employee Communications
  • Shell Account Smiling Sites Team
  • Shell Account Mobile Technician Global Team
  • Customer Satisfaction Award from Shell Retail Global Account representing Oil & Gas Category

JCI Asia Award for Customer Satisfaction in Intel Account, Asia

Opened up 3 new emerging markets (Indonesia, Pakistan & Oman) & 2 new markets (Australia & China) for the Shell account in Asia

Global GWS Diversity & Inclusion Project Team member (2011-2013) & GWS sponsor for JCLE Asia 5 for Diversity & Inclusion: Catalyst to business growth & customer delight

Johnson Controls Leadership Edge (JCLE) Asia 3 Graduate: Project “Culture Integration” in 2011 and trainer for Asia for Culture Integration


  • GS Medical College, Bachelor of Science (BSc.), Occupational Therapy
  • SIES college, Junior College, Sciences
  • Certified Pathways Practitioner (Global Change Management Program)
  • Certified iLead Facilitator (JCI Leadership Programme)
  • LEED Green Associate Certified by USGBC (US Green Building Council) from 2010-2012


  • Standard Chartered Bank
  • Monsanto
  • Abbvie
  • Colgate Palmolive
  • BT (British Telecom)
  • Deutsche Bank
  • HSBC
  • Shell
  • Pfizer
  • GSK
  • P&G
  • Reuters
  • Morgan Stanley
  • Intel
  • MSD (Merck Sharpe Dohme)
  • Becton Dickinson
  • IBM
  • Agilent Technologies
  • Citibank

Shilpa Marwha Director, Account Excellence & Client Care Asia Pacific