Shilpa Marwha

Director, Account Excellence & Client Care, Asia Pacific

Asia Pacific

Phone: +65 9126 7071
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Shilpa Marwha Director, Account Excellence & Client Care Asia Pacific

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SUMMARY OF EXPERIENCE

Based in Singapore, Shilpa has over 24 years of experience in the facilities management and hospitality industry. Since May 2017, Shilpa has assumed the role of Director – Account Excellence & Client Care, Asia Pacific and was previously the ASEAN Hub Lead for the Standard Chartered Bank account and managing CBRE’s delivery of enterprise facilities management, project & design management, energy & engineering deliverables, workplace services & Asset & Transaction services across 3MSF of commercial and retail space. Shilpa was the Life Sciences Accounts Director, APAC and was the Customer Business Director on the Shell Retail Account for APAC, also responsible for the delivery of full facilities services across 3,000+ retail sites.

May 2017 – Present

Director – Account Excellence & Client Care, Asia Pacific

2014 – 2017

Hub Lead – ASEAN, Standard Chartered Bank Account

2013 – 2014

Life Sciences Accounts Director, Asia Pacific

2008 – 2013

Customer Business Director – Shell Retail Account, Asia. Managed team of 160+ people and 3000+ retail sites across 8 countries (Malaysia, Singapore, Hong Kong

2006 – 2008

Global Process Director – Shell Retail Account (30 countries)
Marketing & Communications Asia Lead (2006)

2006

Transition Director – Shell Retail Account, Asia

2003 – 2006

Business Development Manager – Corporate Clients, Asia Pacific Region, Intel Account Director

2002

Johnson Controls India as Head – Solution Sales for India, Bangladesh, Nepal, Bhutan & Sri Lanka.

2000 – 2002

Sodexo, India : Business Development Manager (including Catering)

1997 – 2000

Knight Frank (India) Pvt. Ltd. : Senior Manager – Property Management

1993 – 1997

MTSL: Mahindra Towers Services Limited (India’s first facilities management company) Business Development Manager

1990 – 1993

Oberoi Group of Hotels: Banquet Sales Executive, Catering & Hospitality Industry

ACHIEVEMENTS

Leadership Award in CBRE – September 2016 for work done in driving successful change with global SCB account team, mentoring team members & providing great support on key regional bids

Eight Merit Awards in JCI to date including 2013 & 2014 Chairman’s Award for Employee Engagement & Leader Development

GWS Pakistan Team
EAP (eAssurance Programme)
GWS EMEA Employee Communications
Shell Account Smiling Sites Team
Shell Account Mobile Technician Global Team
Customer Satisfaction Award from Shell Retail Global Account representing Oil & Gas Category

JCI Asia Award for Customer Satisfaction in Intel Account, Asia

Opened up 3 new emerging markets (Indonesia, Pakistan & Oman) & 2 new markets (Australia & China) for the Shell account in Asia

Global GWS Diversity & Inclusion Project Team member (2011-2013) & GWS sponsor for JCLE Asia 5 for Diversity & Inclusion: Catalyst to business growth & customer delight

Johnson Controls Leadership Edge (JCLE) Asia 3 Graduate: Project “Culture Integration” in 2011 and trainer for Asia for Culture Integration

EDUCATION

GS Medical College, Bachelor of Science (BSc.), Occupational Therapy
SIES college, Junior College, Sciences
Certified Pathways Practitioner (Global Change Management Program)
Certified iLead Facilitator (JCI Leadership Programme)
LEED Green Associate Certified by USGBC (US Green Building Council) from 2010-2012

Clients

Standard Chartered Bank
Monsanto
Abbvie
Colgate Palmolive
BT (British Telecom)
Deutsche Bank
HSBC

Shell
Pfizer
GSK
P&G
Reuters
Morgan Stanley

Intel
MSD (Merck Sharpe Dohme)
Becton Dickinson
IBM
Agilent Technologies
Citibank